In order to help you solve the problem more quickly, please provide the following information for us to confirm. Thanks for your understanding.
- What is your printer's model?
- When did you buy the printer?
- What's the order NO.?
- How did you print? Online printing/SD card printing.
- Have you modified the printer? Such as changing some structures, flashing third-party firmware, installing electronic loads, etc.
- Please send the serial number, which is on a bar code sticking on side of the control box.
7.Please describe the specific problem you encountered in detail, and send a video or some pictures with the right format, which can show the issue clearly. (Important)