After Sale & Returns
We have equality warranty and provide after-sale customer service for the product. If any quality issue, please feel free to contact us, we will offer professional instructions and solutions timely.
We guarantee the 1-year warranty. We accept return within 14 days and replace within 14 days if any quality problems. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge. After one week, the customer has to bear the shipping cost of the replacement parts.
During the maintaining period, all the accessory costs and Shipping charge are paid by the buyer side.
The printer which we sell are factory new regular products, all parts are the same as the original parts.
In order to help technicians find your product problems faster and assist you in solving or resending parts, please describe the problem with us and provide:
- Tell us the order number and the model of the printer and describe your problem in detail
- A clear test video or photo describing your problem
- Please send us a picture of the manufacturing code on the machine, which is similar to the attached picture.
Customers can cancel their order at anytime prior to shipping; please contact us first. We will help you cancel the order and process to refund you, and the refund takes 5-8 business days back to your account.
However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
Exchange and Returns
You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.
13060 Temple Ave, STE C (660-667), City of Industry, CA, US 91746