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Dear valued customers and Friends of Creality3D,

With the ongoing health crisis in the world due to the Covid-19 / Coronavirus, many customers have experienced or are experiencing delays in shipping times. We have put social distancing protocols in place in all our factories and fulfillment centers to keep our employees safe. Carriers like DHL and FedEx have also done the same in their warehouses. This has caused longer than expected delays in 3D printer production, quality inspection, and unloading at the port. UPS or FedEx tracking has been frozen or not showing progress. We apologize for the delay. 
The good news is that the hardest time is over, 8000 3D printers arrive at the warehouse, and more are on the way. We established a new warehouse in New Jersey and hired more drivers and warehouse workers to improve the efficiency of order processing. We will work hard to deliver the product as soon as possible while keeping an eye on the effects of the new coronavirus infection.
Thank you in advance—not only for your loyalty to Creality3D but for your patience! The staff at Creality3D are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.

Best regards,
Customer Service Department