US option: United State, Western Asian & Middle East countries, East Asia and South Asia, South America & Africa & RussiaEU option: Most European countries & Turkey & IsraelCA option: CanadaAU option: Australia, New Zealand
US option: United State, Canada, Western Asian & Middle East countries, East Asia and South Asia, South America & Africa & Russia
EU option: Most European countries & Turkey & Israel
Yes, we offer free shipping for 3d printers other than ender-3, ender-3 pro, ender-3 v2 in the following countries: United States (52 of 62 states); Most European countries; For the other countries, the shipping fee would be charged by the weight of the parcel. You may refer to the shipping guide on our website.
Yes, you can. There are two types of order cancellation:
If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24H. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
You will receive an email confirmation to the email you have provided us at checkout, within 30 minutes of placing your order. When your order ships out for final delivery you will additionally receive a shipment confirmation email.
If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (Email address: firstname.lastname@example.org), they will reply you in 24 hours (except weekends) and give you further information and some useful advice. But please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first. You may refer to the Return Policy on our website.