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Help Center

Help Center


What is the main products of

If I purchase a 3d printer from your site, where the printer will be shipped from?

There are different options on your website, such as the US, EU, CA, AU. How do I choose the correct one?

Why the different option has the different price?

Is there free shipping on your site?

Should I pay the duty fee if I purchase the printer from your site?

Will you send the filament to me if I only purchase a printer from your site?

How long is your product warranty?

Order related

Can I modify or cancel my order?

How do I check on the status of my order?

After the order is placed, I have not received the order confirmation email. What should I do?

When I submit the order, forget to use the coupon. Can you apply for a discount?


What kind of payment methods do you accept?

Why is your website available in different currencies, but the price is in the US dollars when you pay?

Shipping and Delivery

When can I receive the parcel after the order is placed?

Where can I track my orders?

Return & Exchange

How can I return or exchange my product?